X You belong to the Forwarder (FWD) units, Sales Logistics, Shipping units, etc. have been having trouble troubleshooting in logistics?
X Sales Logistics really cares and wants to know what is the common Trouble, how the characteristics and how to handle in each specific case?
X You want to learn how to manage risks to avoid Trouble through a few practical examples and best processing directions for Forwarder, Sales, ...?
To understand what Trouble term in logistics is, let's with Proship.vn quickly update the knowledge shared below to know the cause and solution of Trouble treatment in some situations that Sales Logistics often encounter.
What is Trouble in Logistics, what is the characteristics?
What is Trouble in Logistics? Trouble Vietnamese is trouble - common problems in the field of logistics. With the profession of Forwarder sometimes quite pressured for sales because if unfortunately will encounter many arising such as: pallet, goods are returned due to not quarantine, delay vessels, improper labels, damage, breaking goods due to improper packaging, transferring goods back in other countries, ...
Objective and subjective reasons troble in logistics and solutions
What is the cause of Trouble in logistics? Proship will indicate the following objective and subjective reasons:
Some objective reasons and solutions
Cause: LCL goods are susceptible to damage
* Solution: Requesting to close the law is certainly new, if the customer does not agree to close the lawsuit, it is necessary to unify the specific terms in the service contract.
Cause: Vehicle/ship accident, loss of goods or damage to objective reasons
* Solution: Consulting customers should buy goods insurance with large value shipments or long -term trains.
Causes: Term Exw, FOB, FCA shipments should be noted for the Dem and Det time at the export first to avoid the arising of inspection, resulting in ships from generating contacts and storage.
* Solution: New sales are often less interested in dem, det for export, so they need to overcome this.
Cause: The problem of container damage
* Solution: It is necessary to request a shipper, consignee to provide the contact floor photo when closed, receive goods to prevent the case arising later.
Some subjective reasons and solutions
Cause: Quotation of lack of costs after closing with guests, customers do not pay additional shortage and costs incurred.
* Solution: Understand the process of handling a shipment with corresponding Incoterm conditions. Each stage should list all costs incurred in the order of work, the new sales can ask Leader Support to check again to send guests.
Cause: With long -term trains, there will be 2 Service, Direct ships and transit ships, charges are also different but Sales chose lower prices to notify customers without paying attention to the risk of delayed goods at the port transfer by the ship prioritized the accounts with large output.
* Solution: Always update a variety of options for guests, giving arising with each option, cheap means that the service is not as good as the high price. Once informed guests sufficient information, decision and responsibility guests to bear (if any arising).
Causes: No notes incurred abnormally in the previous quotation (price consultation cost, voucher debt, storage, contact, banned road, ...).
* Solution: Need to grasp all problems arising when carrying out HQ procedures for advice for guests. Waiting for guests to agree to spend money, not notice, customers may not agree or agree but not happy (not beneficial for later cooperation).
Cause: HS Code is not suitable - Guests provide lack of information or incorrectly leading to wrong advice HS Code compared to the actual goods, customs requires HS Code to lead to increasing tax/doctors.
* Solution: Consulting the right HS Code according to the information provided, notify guests to accurately provide parameters, describe goods, build customs plans (Vietnamese goods name, HS code, import tax, VAT) to customers to confilm. Note to guests about customs risks may require changing HS code, preparing enough catalog documents to prove their HS code is correct.
Cause: wrong documents - The fastest way to handle customs procedures is to prepare standard documents to submit to the customs. Wrong vouchers will take time to handle and sometimes the cost to handle.
* Solution: Check all vouchers, ensure uniformity between documents and goods actual.
Causes: lost vouchers to guests - This problem is essential when some customers require a new payment voucher.
* Solution: Scan/take photos of all documents and send emails to guests. Tracking recipient on the system of CPN to confirm with guests has received documents or not.
Practical examples of trouble in logistics and processing directions
* Example: XXX Logistics Company exports 5 containers of clothing goods, apparel, footwear, ... from Cat Lai Port - Los Angeles Port, USA. Must board the train xxx123 on March 14, 2025. However, in fact, this shipment could not board the ship because the shipman forgot to load the ship.
Suggest solutions, directions for Sales Logistics:
Step 1:
Sales need to calmly find out why the shipment is not on the ship. The reason here is that the port of the port forgot to load the ship.
Step 2:
The situation encountered is the aviation on the ship, which means that the XXX Logistics Company does not deliver the expected date to the partner. And the partner is very difficult, not accepting the delay.
Step 3:
After knowing the cause, it is necessary to give the most reasonable and cost -effective solution:
- Booking a latest train to bring the shipment up;
- Request the ship to send an apology letter to clearly state the cause;
- Notify customers of the shipment for a few days, clearly stating the cause of the delay, and apologizing and sending an apology letter to the partner to the partner.
Step 4:
After finishing handling with partners, Sales needs to look back on the overall incident in the most accurate way of any parts.
The cause of the errors here is that the shipping company staff is largest, but the staff closely followed the transportation process did not check the shipment carefully at the port. The staff has not updated the shipment situation quickly and accurately.
Step 5:
Since then, the Forwarder (FWD) units need to be aware of the following shipments, Sales Logistics staff must observe the situation of the shipment more carefully, to constantly update the goods shipment information, ask the shipping company to notify whether the goods have boarded the train or not yet the shipping company is the shipment that has been boarded to ensure that the goods go as planned, not delayed, ...
Trouble in logistics is the same cause, for example, with solutions, ... are the knowledge that sales and forwarders need to grasp to apply in practice. Proship Logistics we are proud to be the unit specializing in providing multimodal transport solutions, advice on import and export procedures - logistics, bonded warehouse bonded warehouse rental cheap, ... Contact 0909 344 247 for direct advice on the services you care about.
