You need to refer to the criteria for evaluating a reputable logistics service provider to make an assessment. However, you don't know what those criteria are. So, please join us in finding out the details below for support.
5 criteria to evaluate a reputable logistics service provider
The decision of manufacturing and business enterprises to outsource logistics services aims to improve the efficiency of logistics activities and makes an important contribution to enhancing the competitiveness of enterprises. Therefore, the criteria for choosing a logistics service provider are very important to businesses.
Among them, the 5 most important criteria are service quality (86.1%), price and flexibility (80.6%) demonstrating the ability to meet customers' special and changing requirements. delivery, time (63.9%) and customer support policy (47.2%). This result also suggests that the business strategy of logistics enterprises should aim to improve service quality and the ability to flexibly handle all problems during the service provision process.
One criterion that is not clearly mentioned by shippers is the commission rate when choosing a logistics service company, but in fact, during the interview process, both shippers and logistics service companies show that there is The problem of asking for commission from the shipper company when deciding to choose a logistics service contractor (although not common, this situation still occurs), this may be a reason for increasing prices. logistics services, thereby increasing total logistics costs.
According to interview results, many companies choose service providers in the form of bidding, contracts usually last for 1 year, and after one year there will be a re-evaluation. Some businesses use KPI (Key Performance Indicator) to evaluate service providers. However, through understanding the actual situation of KPIs being applied, it shows that most of the indicators are only for the purpose of checking and catching errors of logistics service providers (LSPs), but do not really boost morale and have any effect. Close win-win cooperation with LSPs.
Shipping contact hotline:
Ms Tien: 0909 986 247
Ms Dung: 0939 999 247
Ms Duy: 0902 581 247
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