PROSHIP'S COMPENSATION POLICY
1. Compensation cases
- If the customer's parcel is damaged due to Proship's fault, Proship will compensate the customer according to the damage rate of the parcel.
- COD postal item is lost, Bac Nam Proship freight company will compensate according to the collection value of the postal item but not exceeding 3,000,000 VND/item.
- If the customer does not use insurance services, Proship will compensate up to 04 times the related shipping fee if the postal item is damaged or lost due to Proship's fault but not exceeding 3,000,000 VND/postal item.
2. Make compensation
- Proship sends a confirmation of compensation that both parties are obligated to make within 1 week at the latest.
- The customer confirms Proship's compensation data and signs confirmation on Proship's relevant documents.
3. Exemption from compensation liability
- Force majeure cases due to natural disasters, enemy sabotage, fire...
- Indirect damages caused as a result of loss, damage or deterioration of postal items.
- Postal items are prohibited from being sent.
- Postage was mistakenly delivered due to customer error.
4. In case the parcel is damaged
Applicable according to the compensation policy for loss of goods, however the compensation value depends on the level of damage of the Postal item, specifically as follows:
Compensation value = Compensation level according to lost goods policy x compensation level according to the table below
Compensation value table for damaged goods:
| Type of damage | Compensation level | Compensation value |
| Torn, broken, or wet manufacturer's packaging | 5% | Compensation level according to lost goods policy x 5% |
| The manufacturer's seal is torn, the product is intact | 10% | Compensation level according to lost goods policy x 10% |
| Electronic warranty activation or power activation, product intact | 20% | Compensation level according to lost goods policy x 20% |
| Lost accessories, product intact | 20% | Compensation level according to lost goods policy x 20% |
| Goods are broken or damaged from 1% to 30% | 30% | Compensation level according to lost goods policy x 30% |
| Goods are broken or damaged from 31% to 50% | 50% | Compensation level according to lost goods policy x 50% |
| Goods are broken or damaged in excess of 50% | 100% | Compensation level according to lost goods policy x 100% |
Note:
– In case the goods are damaged less than 50%, the customer will be the keeper of the goods; In case the goods are damaged over 50%, Proship will keep the goods.
– In case the goods are broken or one product in the accompanying product set is broken, the compensation level is:
- Determined by product, including the whole set if Proship holds the goods
- Determined by product, calculate compensation separately for products if the customer keeps the goods
– In case the goods are broken or one product is broken in the same order but does not come as a set, the compensation level is determined by product, calculated separately, not the entire order.
– In all cases, the maximum compensation level will not exceed 3,000,000 VND (three million VND) per order.
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– The above compensation value includes refund of service fees used.
5. Compensation period
After the Parties determine responsibility and compensation level. Customers suffering damage are obliged to provide full Invoices related to compensation to the other Party.
The at-fault Party has the obligation to compensate the other Party within thirty (30) days from the date of receipt of all invoices and documents related to the compensation. In case the above time limit has not been compensated, the at-fault party must also pay late payment interest according to the provisions of law.
Shipping contact hotline:
Ms Tien: 0909 986 247
Ms Dung: 0939 999 247
Ms Duy: 0902 581 247
